Cafe Remix

Overview

Café Remix reopened with strong community interest but struggled with operational bottlenecks, customer confusion, and inconsistent digital presence. As the Business Analyst supporting the relaunch, I led a full analysis of workflow, customer experience, and marketing performance to stabilize operations and improve service quality.

My work resulted in faster service, clearer customer journeys, and data‑driven decision‑making across the business.

Operational Analysis & Workflow Optimization

• Challenges identified

  • Long preparation times during peak hours

  • Customer confusion at the entrance

  • Inconsistent menu information

  • Technical issues affecting POS and printers

  • Safety risks in the seating/photo area

• Actions taken:

  • Conducted end‑to‑end workflow analysis and built a detailed operations log

  • Identified bottlenecks and redesigned prep flow

  • Implemented “Order Here” signage to guide customer entry

  • Updated digital and in‑store menus, corrected modifiers, and standardized pricing

  • Flagged electrical and safety risks and escalated them for correction

• Impact:

  • 50% reduction in preparation time during peak hours

  • Smoother customer flow and reduced line congestion

  • Fewer staff errors due to accurate menus

  • Improved operational reliability by addressing technical risks

Customer Experience & Service Design

Challenges Identified:

• Customers were unsure about business hours

• Ordering decisions were slow

• Service expectations were unclear

Actions Taken:

• Analyzed customer feedback and identified confusion patterns

• Updated Google/Apple listings and created branded Instagram highlights

• Introduced new signage and menu structures

• Learned drink prep and soufflé basics to understand workflow from the inside

Impact:

• Fewer missed visits due to accurate hours

• Faster decision‑making at the counter

• Improved service consistency through better understanding of FOH workflow

Challenges Identified

• No centralized performance tracking

• Limited visibility into sales trends

• No structured reporting for decision‑making

Actions Taken

• Built monthly KPI dashboards (net sales, guest count, guest average, refunds, voids)

• Analyzed month‑over‑month performance

• Provided insights to guide marketing and operational adjustments

Impact

• +74% sales growth in February

• +6% growth in March

• Leadership gained clear visibility into performance drivers

• Decisions became data‑driven rather than reactive

KPI Tracking & Performance Reporting

Outcome

Café Remix transitioned from a newly reopened business with operational friction to a more efficient, customer‑friendly, and data‑informed café. My analysis and recommendations helped stabilize operations, improve customer experience, and support consistent month‑over‑month growth.

This project demonstrates my ability to combine business analysis, data insights, and customer‑centric thinking to drive measurable improvements in a real business environment.